Terms of service

All jewelry is handmade and made of the highest quality materials.

We make every piece of jewelry completely by hand - so there is a possibility that the jewelry will be slightly different from the photos on the website.

Solid silver and gold jewelry (14 carat collection) is water resistant, and you can shower with it.

Gold-plated jewelry is not water-resistant, and the plating may weaken over time.

If the coating is damaged, it is possible to coat it a second time at a nominal cost depending on the piece of jewelry.

You can request to exchange your ring size for free up to 30 days after receiving it. Changing the size a second time will have a nominal cost.

Jewelry can be exchanged/returned up to 14 business days after arrival if it has not been used and the jewelry is in its original packaging. The product's purchase must be proven by presenting a receipt.

Cases in which exchange is not possible

  • Custom-made jewelry cannot be exchanged.
  • It is not possible to exchange 14 karat solid gold pieces of jewelry (since they are considered personal orders).
  • If more than 14 business days have passed from the item arrival day.
  • If the jewelry is damaged or has missing parts for reasons which we are not responsible

The warranty period for the jewelry is one year from the date of purchase.

Cases where the warranty is not valid

  • In case of break or tear or defect in the jewelry due to unreasonable use.
  • In the case of loss or theft of the jewelry or part of it.

 

If something happens to the ordered piece of jewelry or there are other questions/requests, you can always contact us:

By email: meitalbjewelry@gmail.com

WhatsApp- 054-2645421.

Meital bar